Digital Harbor respects your right to request deletion of your personal information. This page explains how you can request that Digital Harbor delete personal data associated with your use of our services, website, WhatsApp communications, and other official communication channels.

1. How to Request Data Deletion

You may request deletion of your personal information by contacting Digital Harbor through any official contact channel published by Digital Harbor, including our official website, official WhatsApp Business account, email address, or phone number.

When submitting a deletion request, please include enough information for us to identify your records, such as:

• Your full name
• Your phone number used to contact us
• Your email address, if applicable
• A brief statement that you want Digital Harbor to delete your personal data

For WhatsApp-related deletion requests, you may also send a message to our official WhatsApp Business account stating:

“Please delete my personal data.”

2. What Data May Be Deleted

Upon receiving a valid deletion request, Digital Harbor may delete or anonymize personal information associated with you, including:

• Contact details
• WhatsApp conversation records
• Customer support messages
• Service inquiry information
• Marketing communication preferences
• Account or registration details, where applicable
• Files or documents you provided, where deletion is legally and operationally possible

3. Data We May Need to Keep

Digital Harbor may retain certain information where required or permitted by law, including data needed for:

• Legal compliance
• Tax, accounting, audit, or billing records
• Fraud prevention and security
• Dispute resolution
• Enforcement of agreements or legal rights
• Records of consent, opt-out requests, or communication preferences

Any retained data will be kept only for as long as necessary and will continue to be protected under our Privacy Policy.

4. Processing Time

Digital Harbor will review and process data deletion requests within a reasonable period after receiving enough information to verify and complete the request.

We may contact you if we need additional information to confirm your identity or locate your records.

5. Effect of Data Deletion

After your personal data is deleted, Digital Harbor may no longer be able to provide certain services, support, records, confirmations, or communication history related to your previous interactions.

Deleting your data may not automatically delete information held by third-party platforms, such as WhatsApp, Meta, payment providers, hosting providers, or other external services. Their own privacy policies and deletion processes may apply.

6. WhatsApp Opt-Out

If you only want to stop receiving WhatsApp messages from Digital Harbor, you can reply:

“STOP”

This will stop marketing or promotional WhatsApp messages. However, you may still receive necessary service-related or transaction-related messages where permitted by law.

7. Contact

For questions or data deletion requests, contact Digital Harbor through its official website, official WhatsApp Business account, email address, phone number, or any other official contact channel published by Digital Harbor.